Terms & Condition

Thanks for considering Premier Auto Charleston for your trip.

This page explains how our rentals work and what both sides are saying “yes” to when a booking is made.

If anything here feels unclear, we’d rather you ask us about it before you drive away.

1. Who we are

In these terms:

• “Premier Auto Charleston,” “we,” “us,” and “our” mean the company that owns and rents the vehicles you see on this website.
• “You” means the person who visits the site, makes a booking, or uses a car under that booking (as a driver or as the person in charge of the reservation).

Your signed rental agreement at pickup is the detailed version for your specific trip. If there’s ever a conflict, that agreement will usually control.

2. Booking a car

You can reach us through the website, by call or text, or in person if we’ve arranged it.

When you send a request, you’re asking us to hold a particular car or car category for certain dates and times.

A reservation becomes confirmed only after:

1. We tell you we can honor the request,
2. You give us the information we need, and
3. Any required payment or deposit is approved.

3. Who can drive

For most vehicles, the main driver must:

• Have a valid driver’s license in good standing,
• Meet our minimum age for that car, and
• Have a payment card and insurance in their own name (unless we’ve made a different written arrangement).

Any additional drivers must meet the same standards and be listed on the agreement before they drive. Letting someone else drive without our approval breaks these terms and can affect coverage and deposits.

Some high-performance and exotic cars may have higher age or experience requirements. We’ll tell you about those before you commit.

4. Rates, payment, and security deposit

Before you confirm a reservation, we’ll show you:

• The rate for the dates you’ve chosen,
• How many miles are included,
• The security-deposit amount, and
• Any taxes or required fees.

Rates can change with demand, season, and vehicle type, so a quote is a snapshot in time. If you wait to book, the price may be different later.

Most rentals are paid by credit or debit card. By giving us a card, you confirm that you’re allowed to use it and that we can charge it for:

• The rental itself,
• The deposit, and
• Any later amounts tied to that rental that we’ve explained to you (extra miles, fuel, tickets, etc.).

Security deposit

Many vehicles require a refundable deposit. The amount depends on the car and risk level. The deposit can be used toward:

• Extra mileage,
• Tolls, tickets, and parking violations,
• Extra cleaning or smoking fees,
• Late returns, and
• Damage or missing items.

If the car returns on time and in good condition and your account is clear, the unused part of the deposit is released back to your card. How long it takes to show up again depends on your bank or card company. If we use any portion of it, we’ll explain why.

5. Changes, cancellations, and no-shows

Life happens, and plans move around. Our exact rules may vary by car and date, and you’ll see them at the time of booking. In general:

• Changing dates, times, or car type depends on availability and may change the rate.
• Cancelling close to your pickup time can involve a fee or, in some cases, a non-refundable charge.
• If you don’t arrive and don’t contact us, we may treat it as a no-show and charge up to the full rental amount.

If we have to change things on our side (for example, a mechanical issue with the car), we’ll work with you on a comparable vehicle, a different plan, or a refund where appropriate.

6. Pickup and return

Pickup and return times and locations are agreed upon when you book. You’re responsible for:

• Arriving with the required documents,
• Reviewing the car with us at pickup, and
• Returning it at the agreed place and time.

If you think you’ll be late, let us know as early as you can. Extra time is sometimes possible, but it may come with additional charges, which we’ll explain.

Leaving the car somewhere that hasn’t been agreed in advance or handing keys to anyone who does not work for Premier Auto Charleston isn’t allowed and may lead to extra costs or safety issues.

7. How the car may be used

While the vehicle is in your care, you agree to:

• Drive safely and obey local laws,
• Use the car only for normal, legal personal or business travel,
• Keep it locked and secure when unattended, and
• Follow any special instructions we give for that particular car.

You agree not to use the car for:

• Racing, drifting, or timed events,
• Off-road driving or driving on unsafe surfaces,
• Teaching someone else to drive,
• Stunts, burnouts, or other abusive driving,
• Transporting illegal goods or using the car in an illegal activity, or
• Any driving a reasonable person would call reckless.

Some vehicles may have limits on where they can be taken (for example, staying within a certain region). We’ll let you know if a car has location limits.

8. Fuel, mileage, tolls, and tickets

Fuel

We note the fuel level at pickup, and we expect the car back at the same level. If it comes back with less, we can refill it and charge you for the fuel plus a refueling service fee.

Mileage

Each rental includes a set number of miles. Extra miles are charged at the rate shown in your rental agreement.

Tolls and tickets

You’re responsible for tolls, tickets, and other violations during your rental. If we receive notice in our name, we may pay it and then charge your card for the amount plus a small administrative fee for handling the paperwork.

9. Damage, accidents, and insurance

From the time you receive the keys until we complete the return inspection, you’re responsible for the vehicle.

If something goes wrong – accident, damage, theft, or vandalism – please:

1. Make sure everyone is safe and call emergency services if needed.
2. Follow local law regarding police reports.
3. Contact us as soon as you reasonably can and follow our guidance.

Don’t arrange repairs, tow destinations, or settlements on our behalf unless we’ve agreed in writing.

Your own insurance (and any extra protection arranged through a third party or us) usually responds first. Coverage can vary, so if you’re unsure what is or isn’t covered, ask us and your insurer before you drive.

If damage or loss isn’t fully covered by insurance or protection, you may be responsible for the remaining amount up to the limits allowed by law and set out in your rental agreement.

10. Cleaning and smoking

We send cars out clean and ready for regular use. Normal road dust is expected. Extra cleaning fees may apply if the car comes back with:

• Heavy stains or spills,
• Strong food, smoke, or vape odors,
• Pet hair or damage, or
• Mud, sand, or debris that requires special detailing.

Smoking or vaping in any of our vehicles is not permitted.

11. Using this website

This site exists to let you learn about our cars and get in touch with us.

By using it, you agree not to:

• Try to bypass or break security features,
• Copy or scrape large amounts of data without permission, or
• Use our photos, text, or logos for your own business purposes without our written consent.

We work to keep information accurate and current, but mistakes can happen. If there’s ever a difference between what you saw online and what appears in your written quote or rental agreement, the written documents will be treated as the correct ones.

12. Limits on our responsibility

We’ll always aim to act in good faith and with reasonable care.

To the extent the law allows, we’re not liable for:

• Indirect losses (like loss of business or missed opportunities), or
• Loss or damage to personal items in or near the vehicle.

Nothing in these terms takes away rights you have that cannot be limited by law.

13. Updates to these terms

We may update these Terms of Service from time to time. When we do, we’ll change the “Last updated” date at the top of this page.

14. How to reach us

If you read something here and it doesn’t sit right, or it doesn’t match what you thought you agreed to, please talk to us. We’d rather clear it up early.

Premier Auto Charleston

4560 Rivers Ave, Suite C
North Charleston, South Carolina 29405

Phone: +1843-507-4630

Email: info@premierautocharleston.comn.com

We’re here to make sure the rental part of your Charleston trip feels clear and fair from the start.