Privacy Policy

Effective date: 11th of November, 2025

When you reach out to Premier Auto Charleston, you naturally tell us a few things about yourself. Maybe you send a quote request, maybe you call to ask about a car, maybe you finish a booking. Either way, a small trail of information follows you in, and it is our job to look after it.

What you will find below is a simple explanation of what we keep, why we keep it, and how you can ask us to change or remove it if you need to.

If anything here feels confusing or you want to double check something, you can always contact us and ask. We would rather explain it than have you guess.

When we collect details

We collect information at the same moments most rental companies do:

• When you browse the site and fill out a form
• when you call, text, or email us
• When you confirm a reservation and sign a rental agreement
• When you pay for the rental, or we place a security deposit

If you book a Premier Auto Charleston vehicle through another service, that company collects your details first and passes the necessary pieces to us so we can actually hold the car for your dates.

What we keep

To hold a car and hand over the keys, we need some basic facts. That usually includes:

• your name and contact information
• driver’s license details and date of birth
• which car you reserved, for what dates, and pickup and return plans
• the price of the rental and any fees or taxes
• cardholder name and limited payment information
• (full card numbers stay with our payment processor)
• insurance information when it is needed for a rental or claim
• notes that matter to your booking, such as flight numbers, delays, or damage reports

When you use our website, a bit of technical information is collected too:

• which pages people visit
• approximate location based on IP address
• browser and device type
• cookie data that helps the site load and behave properly

We look at this web information in a general way to keep the site stable and to understand what visitors use most. It is not about following you around personally.

How we use your information

Most of what we do with your information is very practical:

• We set up and manage your reservation
• We check that you meet our age and license requirements
• We contact you about confirmations, reminders, changes, and returns
• We process payments and handle deposits
• We deal with questions, complaints, and insurance issues if something goes wrong
• We keep the records we are required to keep for tax, accounting, and legal reasons

Sometimes we also use your contact details to send useful news about our cars or occasional offers. If you prefer not to receive anything that is not trip related, you can tell us, and we will take you off that list. Trip essentials will still be sent.

Who helps us handle your data

We do not trade your details with other companies for money.

We do share certain information with people who help us run the business:

• Payment providers and banks that process card transactions
• Website hosts and IT partners who keep our systems working
• Insurance companies or claims partners are involved when there is an accident or dispute
• Booking platforms that are part of your reservation
• Law enforcement or government agencies, when we are legally required to cooperate or need to protect our cars, our team, or other people

When we share information, it is only what is needed, and the partner is expected to treat it carefully.

Cookies and online tools

Our website uses small files called cookies and similar tools. They let the site:

• Remember that you have visited before
• Keep pages working smoothly as you move around
• Show us, in a general way, which content people look at most

Your browser normally lets you control cookies. You can block them, delete them, or set alerts. If you turn them off completely, some features may not work quite as well, but you should still be able to see key information about our cars and services.

How long do we keep your information

We keep information only as long as we have a real reason to hold it. That usually means:

• for the time it takes to handle your booking and for a while afterwards
• for as long as local rules say we must keep contracts, invoices, and other records
• long enough to deal with any chargebacks, disputes, or insurance questions tied to a rental

When information is no longer needed, we delete it or remove details that point directly to you, wherever that is practical.

How we protect what we store

No system is perfect, but we do take sensible steps:

• Only staff who need certain information for their work are allowed to see it
• Parts of the website that collect details use secure connections
• We rely on payment providers who follow industry security standards
• We store records in business systems, not on personal laptops or phones

If we ever become aware of a serious data problem that affects you and the law says we must let you know, we will.

Your choices

In many places, privacy laws give you rights over the information a business holds. Even without those laws, we try to respect the same ideas.

You can:

• Ask what information we have about you in connection with your rentals
• Ask us to correct anything that is wrong or out of date
• Ask us to stop sending non essential marketing messages
• ask us to delete certain information, understanding that some records (for example, signed rental agreements or damage reports) may need to stay for legal reasons

Young people and our services

Our cars and our website are aimed at adults who are old enough to drive and sign agreements. We do not knowingly collect personal information from children.

Links to other sites

Our website may include links that take you to other sites, such as travel blogs, booking tools, or social media pages. Once you leave our site, this privacy page no longer applies, and we do not control how those other sites handle information.

We suggest reading their privacy information if you are concerned.

Updates to this page

From time to time, we may change how we handle information because our services change or the rules around us change. When that happens, we will update the date at the top of this page. If we make a major change, we will do our best to make it noticeable.